The past few weeks have been a little rough out in customer service land. People have been abrupt, rude, and plain mean at times. I truly believe we have too much on our minds and are facing too many hardships, so we don't realize how we come across to others or how we are taking out our own problems on other people. I have come to question my own customer service skills as well since it used to be one rough customer a day and now...well, it's definitely more than one. I've taken some comfort in talking to others and realizing it's not only me who has noticed this downward spiral in niceties.
On Saturday, I received a very sweet compliment from a customer who had been visiting our facility for the past week. After talking with her, I felt an uplift in spirit and realized how desperately I needed to hear those simple words from someone. It renewed my belief in my own skills as well as made me realize how much we take kindness for granted.
My sage advice for the day is give a compliment. If you receive good service or think someone is doing a good job, let them know. They may be having a rough time of it and your few kind words may help.
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2 comments:
Kinda like paying it forward. Yes, good idea. BTW, I think you're doing a GREAT job!
I totally understand! Sometimes I think we also need to hear that from our fellow coworkers and/or boss. Lately, I've been feeling under the gun. All I hear is criticism. It doesn't feel like it is constructional either. Just tell me I'm doing a good job and I promise I will return the compliment to someone else.
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