Don't Ever Eat At ...

I have received bad service at Toscani's on numerous occasions. I would quit going for a few months and then someone would convince me to give it another try and within a few weeks, I'd have another appalling experience. But this time, I swear, I will never ever give business to this restaurant, nor will I recommend it to anyone who stops by the desk. For the Librarian Lunch during Ancestry Day, we'd ordered an estimated $500 lunch order to be delivered at noon. At 12:10, I called and was told they were packing our order. The restaurant is practically across the street from our building, so imagine my shock when the delivery guy arrived at 12:25, for a lunch that ended at 12:45. As he unpacked the food, he gave me attitude when I commented on him being late. Then he discovered that they hadn't placed the lids properly on the salad dressing, which leaked everywhere. As he delivered the food into our meeting room, his cell phone went off with a lovely diddy, "f* this, f* that." Since no one else commented on it, I'm hoping no one else heard it. As we started to serve the meal, we discovered they had not catered salad tonges or spoons for the dressing and provided a limited number of plates. I can't tell you how professional I felt, talking to some of the attendees, scarfing down my pizza off a napkin, since I had less than 10 minutes to eat my food after delivering half the order upstairs to another group. So I can safely say, I will never use this restaurant again. They are unprofessional, lack customer service, and irresponsible. And thank you for making yourselves look bad in front of a group of researchers, or should I say tourists, who will not frequent your establishment in the future.